World Balloon® Policies

Please familiarize yourself with our Policies

Flight Certificate Delivery

All flight certificates are emailed within 24 hours of order receipt. If you are unable to receive and/or print the flight certificates via email, please call us and we will mail the certificates via US Postal service. When US Postal Service delivery is requested, we will ship them within 48 hours of order receipt.

Passenger check-in

No pre-flight check-in is required, however, we do check weather the evening before the flight at approximately 9pm. Remember, all flights are weather dependent. If the weather is believed to be unsafe to fly at that point, or changes in meeting location or time needs to be made, we will call you using the contact phone number you provided. It is your responsibility to ensure we have a valid contact phone number and you are available. Please arrive at the given meeting location on time. We will leave for the launch site approximately 10 minutes after the meeting time. If you are not present, it will be considered a no-show. Please see the policy below on no-shows. If the weather changes after you check-in, and it becomes unsafe to fly, we will contact you to let you know as soon as a decision is made. We will then work with you to reschedule.

Scheduling flight certificates

Once you purchase flight certificates, we will mail the certificates and other documents via United States Postal Service. Present the flight certificates and other paperwork to whomever you intend to give the ride to and have them contact us to schedule. Since we have no clue who you give them to, we will not contact you to schedule. It is your responsibility to make sure the recipient contacts us to schedule their ride. Please have your calendar handy so we can pick a mutually agreeable time when you contact us. If we are unable to fly the first opportunity for any reason, you can contact us to reschedule at your convenience.

Refunds

All of our flight certificates are fully refundable at any time prior to check-in for your first scheduled flight. All refunds will be issued to the original purchaser in the original purchase method (Credit card purchases will be refunded via the same credit card) if possible. If not, a refund will be issued via company check. No refunds will be issued to no-shows, those that show up intoxicated or anyone who has forfeited their flight certificate for any reason covered in these policies. Additionally, no refund will be granted after one (1) year of no contact either from the time of initial sale, or for one (1) year after a cancellation of a flight. This does not mean the flight is forfeited, even if you call us after not hearing from you for more than 1 year, we will still schedule the flight and honor the certificate. It is just no longer eligible for a refund. Please note though that we dispose of all records after ten (10) years. Flight certificates are considered abandoned and are discarded after ten (10) years of no contact and are then considered forfeited.

In short, just stay in touch with us so we can get your ride accomplished. We want to fly someone for every certificate sold and will work with you however possible to make it happen, but honestly, after 10 years of not hearing from you, we are going to give up.

No-Shows

No-shows is anyone who failed to show up for a flight after reserving and checking in. No-shows have a substantial impact on our business. As a result of no-shows we either flew an aircraft only partially full, or we didn't fly at all. Either way we incurred the same expense to fly whether we were able to fly you or not, therefore a no-show will result in a forfeiture of your flight fee or deposit and we will consider our obligation for that flight to be fulfilled. No refund will be possible since we incurred the cost of the flight in your absence. Please make sure to allow sufficient time for arrival at the meeting location, and call us if you are running late.

Weather

Even in Albuquerque, weather is always a concern and does force cancellations and rescheduling of flights. If it clearly isn't going to be flyable for your date and time, we will tell you when you call to check-in. If all appears well, or we aren't sure, we will schedule the flight. If the weather changes after check-in and becomes unsafe to fly, we will call you to cancel and reschedule the flight at the next available opportunity. Please make sure we have a recent phone number to contact you. If we cancel your flight due to weather, simply call us to reschedule your flight.

Cancellation Policy:

If you cancel at least 24 hours prior to your scheduled check-in time (check in times will be assigned once your reservation is confirmed), there is no charge.  If you cancel with less than the required notice, fail to call to check-in, or fail to show up the morning of your flight, we will charge the full amount to the card on file as a cancellation fee, or your flight certificate will be considered forefeited.  Should we cancel for weather or safety concerns, we will call you to let you know.  Even if you have already called to check-in, we will still call if anything changes.  Of course, should we cancel, you will have the option of rescheduling or incurring no charges at all.

Payment Options:

We are pleased to accept MasterCard, Visa, Discover, and American Express, as well as personal checks, travelers checks, or cash.