If you have any problems, questions, or would book your balloon ride by telephone, please call 505-293-6800.
A customer service representative would be happy to assist.
Please familiarize yourself with our policies before booking.
Our primary goal is to make sure everyone stays safe. We also want everyone to have a good time and enjoy their flight with us. To ensure everyone is safe and has a good time, we will do everything we can to follow safety guidelines related to the spread of the Corona Virus. To do that, we are following the below guidelines:
Again, our goal is to make sure everyone is able to stay safe and yet still enjoy their adventure of a lifetime. If you have any questions about the above process, please contact us prior to scheduling your flight.
Experience the Land of Enchantment from the air and the ground with the exclusive Fly and Ride combo package from World Balloon and NM Jeep Tours. Mention the Fly and Ride package when booking a hot air balloon flight with World Balloon and a Jeep tour with NM Jeep Tours and receive 10% off both excursions! (5% off of standing Senior/Military discount with NM Jeep Tours).
The 10% discount with NM Jeep Tours is not valid with any other discounts or offers. NM Jeep Tours will, however, apply an additional 5% discount to those already receiving the standing 10% Senior/Military discount. Balloon flight and Jeep tour must be booked within 3 days of each other. Fly and Ride package must be mentioned at time of Jeep tour purchase in order to receive discount. Discount is non-transferable, meaning discount only applies to party who is also booked for balloon flight with World Balloon. 10% discount will not be applied if balloon flight with World Balloon is cancelled by customer. This package is not available during the Albuquerque Balloon Fiesta. NM Jeep Tours
For the safety of all our passengers we enforce the following flight restrictions:
All passengers must be 6 years of age or older. Age 6-18 requires parent or guardian to fly.
Maximum weight per passenger cannot exceed 280lbs / 127 Kilograms / 20 stone, passengers may be asked to be weighed for accuracy at check-in.
It is strongly recommended that someone in the party be able to communicate in English.
Back, Neck, Knee, Hip, Joint, Bone, Osteoporosis or Similar Physical issues within 2 years.
Inability to walk unassisted or stand for one hour unassisted. Canes / Walkers / Wheel chairs / Scooters not permitted.
Recent Surgeries or Other Conditions that may be aggravated during flight and landing.
We want everybody to be able to fly, but to do so safely. If there is anything you think we should know, or you are unsure of prior to your flight date, please do not hesitate to contact us to discuss.
All flights are weather dependent.
The Pilot in Command may cancel the flight, or deny a flight for any passenger for any reason and they are the final authority on all flight and passenger related decisions.
All Private flights require a minimum of 2 passengers to fly
All non private flights require a mimumum of 4 passengers to fly. As a result, you will be with other guests on all non private flights
All passengers are required to read and sign our passenger release prior to flight.
Click here to review our passenger release document.
Unfortunately none of our aircraft are considered handicapped accessible. They are unable to accommodate wheel chairs and do not have doors to allow for access other than climbing over the sidewall of the basket. There is also no way for the aircraft to be modified to be made handicapped accessible. Additionally, we love animals and want them to be safe and protected. This unfortunately means that we do not allow service animals onboard or around the aircraft. Hot Air Balloon burners are loud and will scare many animals. It is simply not safe or prudent to allow a service animal in or around the aircraft.
All flight certificates are emailed within 24 hours of order receipt. If you are unable to receive and/or print the flight certificates via email, please call us and we will mail the certificates via US Postal service. When US Postal Service delivery is requested, we will ship them within 48 hours of order receipt.
Simply present the flight certificates and other paperwork to whomever you intend to give the ride, and have them contact us to schedule, or they may schedule on our website using the codes on the flight vouchers. Since we will not know to whom they have been given, we will not contact you to schedule. It is your responsibility to make sure the recipient contacts us to schedule their ride. Please ask the recipient to have a calendar handy when calling so we can pick a mutually agreeable time. If we are unable to fly the first opportunity for any reason, they can contact us to reschedule at their convenience. Flight Certificates issued by us do not expire unless they are forfeited or were donated by us for a charitable donation. Any charitable donation certificates will expire 1 year after the issue if no expiration date is on the certificate.
Once your reservation is completed, and you have received a confirmation from us, you are confirmed for that specific day's flight. The email confirmation will include the flight status line number to call before your flight. You are required to call that number at the time indicated in the email to get the status of your scheduled flight. The flight line will inform you of three options: 1. that the flight is a go, 2. on a weather hold, or 3. canceled. It will also provide instructions about how to proceed based upon the flight status. If the flight is on, it will include the meeting time at our meeting location, the address of the meeting location, and hotel pickup information for those who reserved round trip hotel pick up transportation.
Please note hot air ballooning is weather dependent and that we do expect all guests to be in the local area prior to your flight; to avoid being late or missing your flight please make necessary preparations. World Balloon will not be responsible in the event you do not arrive for your flight. This is true even if the flight is placed on a weather hold. If something changes on our end, such as weather, we will amend the flight status line, so please check the flight status line one more time in the morning prior to leaving for the flight location. It is your responsibility to ensure we have a valid contact phone number and you are available. Please arrive at the given meeting location on time. We will leave for the launch site approximately 10 minutes after the meeting time. If you are not present, you will be considered a no-show. Please see the policy below on no-shows. If the weather is unsafe to fly, we will work with you to reschedule your flight.
We ask that you call the flight status line after 8pm the evening before your flight. The flight line number is (505) 273-9765. This recording will have the status of the flight, as well as any last minute updates for the flight information (if any). It also contains the address of our meeting location and other pertinent flight information.
We will meet you at our flight location which is the open field behind Village Inn at 6390 Coors Blvd NW, Albuquerque NM 87120. Click here for a Google map to this location.
A "No-show" is anyone who fails to show up for a flight after scheduling a flight. No-shows have a substantial impact on our business. As a result of no-shows we either flew an aircraft only partially full, or we didn't fly at all. Either way we incurred the same expense to fly whether we were able to fly you or not, therefore a no-show will result in a forfeiture of your flight fee, certificate, voucher or deposit and we will consider our obligation for that flight to be fulfilled. No refund will be possible since we incurred the cost of the flight in your absence.
Please make sure to allow sufficient time for arrival at the meeting location, and call us if you are running late. If you are using a third party certificate of any type to pay for your flight, that voucher will be redeemed and considered used and you will not be entitled to a refund from that third party agency. Should you manage to get a refund from them, we will charge the card you provided us at scheduling for your flight fee. There are no exceptions to this policy under any circumstances.
Weather is always a concern and does force cancellations and rescheduling of flights. If it clearly isn't going to be safe to fly on your date and time, the flight status line will announce this as soon as the decision is made before the flight. Please call us the next business day to reschedule your adventure. If the flight is on, we will provide specific meeting times and locations for the morning's adventure.
If the weather forecast isn't clear for the next morning, we will place the flight on a weather hold and ask everyone to call about 1 hour before the morning's expected meeting time to get an updated forecast. At that time we will let you know for sure if the flight is on. If we must cancel your flight due to weather, simply call us to reschedule your flight. If you are unable to reschedule, and you paid us directly for your flight, please call us for your options.
If you cancel at least 48 hours prior to your scheduled flight, there is no penalty and you may reschedule. If you cancel with less than the required notice, or fail to show up the morning of your flight, we will charge the full amount to the card on file as a cancellation fee, or your flight certificate, voucher or prepayment will be considered forfeit and you will not be allowed to reschedule that reservation. No credit will be given in any way for cancelling with less than the required notice or for no-shows.
All flight certificates and prepaid flights purchased directly from World Balloon are fully refundable within one (1) year from the date of purchase as long as either no flight has been scheduled, or you cancel your first scheduled flight at least 48 hours prior to flight time. All refunds will be issued to the original purchaser in the original purchase method (credit card purchases will be refunded via the same credit card) if possible. If not, a refund will be issued via company check. No refunds will be issued to no-shows, those that show up intoxicated, or anyone whose flight certificate, flight, or voucher has been forfeited for any reason. No refund will be granted after one (1) year from sale. Even if the certificate is not refundable, as long as it hasn't been forfeited or used, it can still be used. There are no exceptions to this policy.
If you are eligible for a refund, we will process the request within 7-10 business days. If your flight was purchased through any third party, you will have to discuss any refund request with them. We are not able to provide refunds for any third parties for any reason.
We are pleased to accept MasterCard, Visa, Discover, American Express, and cash.
We do not accept checks as a form of payment.
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. The information collected includes name, email address, mailing address, payment information and other personal information such as passenger weights that might be required in order to schedule a hot air balloon ride.
We will use your information to respond to you regarding the reason you contacted us and to schedule and execute hot air balloon rides and other services you might contract with us to perform. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and off line.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information off line. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We may make changes to this privacy notice from time to time. You may check back on this page at any time to see our current policy.